SAP customer videos
Businesses like yours run SAP with CIBER. We're proud of our SAP customers and we feel their experiences are worth sharing. We also think what they have to say will interest you.
SAP Services & solutions
CIBER’s market leading SAP competence is based on extensive project experience with SAP solutions. We offer global strength in SAP consulting, with leadership and expertise in a number of industries.
Are you always able to answer your customer questions at
first contact? Or like many other contact centre operations, are you increasingly
unable to reach the right people in the know, because they’re not
in the right place - working from another site or out in the field.
SAP presents a single integrated solution that provides
both the core CRM application and interaction centre for your agents along
with the IP based telephony solution.
Customers expect very high accuracy in all agent-based
contact centre processes and demand similar service levels across web
and in-person channels. To survive in this dynamic market, you need to
deliver value at every customer contact point, manage Multi-faceted demands
and strengthen customer relationships. This can be achieved by deploying
an efficient, integrated customer interaction centre that covers all channels
of communication.
This presentation will explain how SAP
can enhance service over the complete engagement lifecycle, and explain
how integration with CRM and the back office will provide agents with
multi-channel communications to support customer-facing processes. Therefore
you’ll be able to manage resources across functions and locations,
and provide consistent communication using PC or laptop, mobile phone,
the Web, e-mail and SMS.
Complimentary Best Practice Download:
Register now for the webinar and you can download "Build
Stronger Marketing, Sales and Service." This informative
document will help you understand how to deploy IP telephony for everyone
who needs it, including telemarketing experts, customer service agents,
switchboard operators, office workers, mobile experts and their managers.
