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Microsoft Dynamics CRM 2011 for Insurance and Financial Services Webinar
your insurance policy for profitable relationships with your customers and brokers

• Are your customer information management systems limiting your ability to manage and retain your most profitable broker and customer partnerships?
• Are you spending too much time with your systems rather than your customers?
• Are your systems helping you to grow your business?
• Can they support the increased operational efficiencies and automate more processes to deliver a better customer experience?
• Do they enable you to fully understand your distribution channels and the partners that deliver most value to you?

Want to know how some of the most successful insurance companies and brokerages innovate with Microsoft Dynamics CRM?

Join us from the comfort of your own desk as CIBER invites you to explore the latest release of Microsoft Dynamics CRM 2011. Learn how we have combined the powerful functionality of the product with our experience of the insurance and financial services sector to provide Dynamics CRM solutions that support the specific needs of organisations operating in this marketplace.  Find out what challenges affect today’s insurance companies -- and how CRM technology can help companies like yours address them

Investigate how leading insurance and financial services companies are using Dynamics CRM to increase business. See how they are delivering joined up services and departmental processes that give their sales teams a 360 degree view of their customer and broker relationships.

We’ll demonstrate how our solutions can unify customer data from different systems, translating it from policy centric to customer centric. For companies managing brokers and intermediaries too, we'll reveal how our solutions use Dynamics CRM's powerful workflow engine to automate key processes, such as broker approval and cover holder audit to ensure that they are achieved in a consistent, efficient and compliant manner.

We'll show you how to harness the true power of the reporting capabilities of our solutions and learn how it helps insurers to create dashboards and kpi's detailing clearly who the best performing customers and brokers are, allowing you to drive the maximum revenue from your broker channels and customer base .

In a little under an hour we will give you a flavour and demonstrate real life examples of how our solutions provides insurers with the framework and technologies to address many of the business challenges around areas such as broker management , document control and compliance. See how the CIBER Broker Management interface makes it easy for agents, brokers and employees to do their best work with minimal training . With a familiar look and feel the solution acts as an extension of Outlook ensuring quick and easy user adoption.

Who should attend?

Suitable for Business Managers and IT personnel.

Whether you are already embarking upon the selection of CRM applications or simply looking to see how Microsoft products can support your customer or broker management strategy in the future, this session should give you a good overview of how Microsoft Dynamics CRM can support you and illustrate how it can combine with many of the products that you may already be using to deliver a powerful, integrated customer management and collaboration environment.

Don't miss out.  Register your place today and make sure you are us up to date as you can be with the latest technology in your sector.

Delegates will receive log on details approx. 1 week before webinar starts