Customer Relationship Management (CRM)
A CRM Centre of Excellence
At CIBER, we believe in providing you with application software that will help you to manage your business innovatively and proactively, setting the standards for customer service in your marketplace. As organisations face increasing competition to find, win and keep customers, sales, marketing and customer support activities are under constant scrutiny in the fight to increase return on investment whilst enhancing customer service and support levels.
Ascent for CRM
CIBER has been developing software for customer relationship management and customer interaction solutions for over 10 years. The Ascent range of Customer Relationship Management software, was launched in year 2000, and has achieved much success directly with customers in the UK and through its network of international partners in Europe and the Rest of the World. The last 18 months has seen the addition of exciting new functionality to the product range, including an integrated e-marketing suite and the networked call and contact centre suite. In addition to our success in business to business (B2B) environments, our market specific versions of the product in sport, leisure and charities are also helping these organisations to deliver effective customer interaction management in these high volume business to consumer (B2C) environments.
Microsoft Dynamics CRM
Microsoft Dynamics CRM from CIBER UK gives organisations a unified view of customer information and interactions through integrated sales, marketing, and customer service features. This enables organisations to share information, accelerate and improve sales, identify new revenue opportunities, and deliver consistent and improved customer service.
CIBER UK have been involved in a number of Microsoft Dynamics CRM projects including Grosvenor Estates, the largest Microsoft Dynamics CRM project in Europe; as well as being Microsoft’s preferred partner for the Financial Services sector.
SAP CRM
SAP Customer Relationship Management (SAP CRM) provides the insight and analysis you need to anticipate customer needs and build lasting, profitable customer relationships. SAP CRM enables a wide range of end-to-end business processes to address an array of marketing, sales, and service situations. The functionality of SAP CRM is deployed step-by-step and easily adapts and extends to create a more distinctive customer experience. The solution allows organisations to make the most of every customer interaction across the entire customer life cycle by ensuring that each interaction is consistent and relevant, with real-time information about the complete history, context, value, and profitability of each customer.
A high degree of customer choice
The combination of market leading packaged applications in Ascent CRM, and Sage SalesLogix together with our custom solution capabilities enables us to offer our customers a Centre of Excellence for Customer Relationship Management and Customer Interaction solutions with a high degree of choice and functionality to meet different needs.
