Customer Service and Support

Once your system is up and running, you need to be able to rely upon it. Nothing is more important than making sure that it stays available to you day in day out. That’s why we invest so significantly in our customer support services. Our customer service and support teams are available to help with any aspect of your solution. You can contact us by e-mail, telephone, fax or on-line, secure in the knowledge that our carefully managed systems will track and progress your query to a satisfactory conclusion.

From our offices across the UK, our extensive customer support teams offer a breadth and depth of expertise to help you. By giving you access to a wide range of application and technical IT disciplines, we aim to provide an unparallaled backup to help you derive the maximum performance from your system.

With a single point of contact for all support calls, we determine the nature of the problem and assign it to the team with the most appropriate skills. We can support your hardware, infrastructure, database and applications, providing a seamless service and eliminating the potential for problems to fall between service providers. For customers with their own IT expertise, we can provide a tailored solution to meet specific needs.