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Microsoft Dynamics CRM from CIBER UK gives organisations a unified view of customer information and interactions through integrated sales, marketing, and customer service features. This enables organisations to share information, accelerate and improve sales, identify new revenue opportunities, and deliver consistent and improved customer service.

CIBER UK have been involved in a number of Microsoft Dynamics CRM projects including Grosvenor Estates, the largest Microsoft Dynamics CRM project in Europe; as well as being Microsoft’s preferred partner for the Financial Services sector.

Key Benefits

• A Complete View of Your Customer
• Improved Customer Management/Service
• Improved Collaboration and Information Sharing Enterprise-wide
• Initiate, Track, and Close Sales Effectively
• Identify Trends, Measure and Forecast Sales Activity
• Easy Integration with Microsoft Business Solutions
• Improve Customer Satisfaction and Retention Levels

Key Features

• Microsoft Outlook Integration
• Sales Process Management
• Opportunity Management
• Lead Routing and Management
• Territory Management
• Correspondence and Mail Merge
• Reports and Sales Forecasting
• Competitor Tracking
• Routing and Workflow
• Case Management
• E-mail Management
• Easy Integration with Microsoft Business Solutions

Microsoft Dynamics CRM from CIBER UK

Microsoft Dynamics CRM from CIBER UK gives organisations a unified view of customer information and interactions through integrated sales, marketing, and customer service features. This enables organisations to share information, accelerate and improve sales, identify new revenue opportunities, and deliver consistent and improved customer service.

Microsoft Dynamics CRM assists small- to medium-sized businesses and corporate divisions increase sales, deliver superior customer service, and make informed business decisions.

Implementing a CRM system can help organisations realise improvements in customer satisfaction and retention, reduce cost of sales and services, increase sales and revenue and acquire new customers. To be competitive today, companies must meet the expectations of both their customers, who expect constantly improving levels of customer service, and their stockholders, who expect bottom and top line results.

Improving operational efficiencies, customer retention and acquisition can quickly deliver long-term return on investment (ROI), and can have a profound effect on organisation's bottom line.

CIBER's CRM expertise in Microsoft Dynamics CRM can help companies achieve results that will make their organisation more competitive today and more profitable tomorrow.

At CIBER UK, we believe in providing organisations with Microsoft Dynamics CRM software that will help them to manage their business innovatively and proactively, setting the standards for customer service in their marketplace. As organisations face increasing competition to find, win and keep customers, sales, marketing and customer support activities are under constant scrutiny in the fight to increase return on investment whilst enhancing customer service and support levels.

Why CIBER for Microsoft Dynamics CRM?

CIBER has the CRM project and individual consultant experience to get organisations system and processes right the first time. The CRM products and modules on the market today keep increasing in complexity, but our team knows how to cut through the confusion to make a Microsoft Dynamics CRM project a success.

Strong leadership, communication, and careful scope management are the keys to running any successful project. Our consultants have the functional, technical and industry experience to deliver these skills, along with the proven tools and methodologies, to help organisations meet their goals.

CIBER UK have been involved in a number of Microsoft Dynamics CRM projects including Grosvenor Estates, the largest Microsoft Dynamics CRM project in Europe; as well as being Microsoft’s preferred partner for the Financial Services sector.

CIBER UK is an industry expert in the design and development of innovative systems using Microsoft’s Technology encompassing, operating systems, server technologies, tools and languages. CIBER UK is a Microsoft Gold Partner who delivers business solutions for range of enterprises. The range of solutions offered uses the software development framework of Microsoft .NET which leads in its field for the deployment of state of the art business and web solutions.

Call Guides for Microsoft Dynamics CRM

From call centres with hundreds of agents to a small business running a customer service desk, organisations face similar challenges. Both need to be able to build and structure scripts that assist agents and other employees through a call with a customer, as well as, capturing data in a structured manner for subsequent use and analysis. Call Guides for Microsoft Dynamics CRM is designed to do this.

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