| In the current economic climate it has never been more important to make sure you are looking after your donors and supporters. These supporters are the lifeblood of your organisation and the relationships you form with them today will determine your success now and in the future. For many years the not for profit sector has secured a large percentage of its revenue from dedicated, generous charity donors. However, the sector is facing a huge challenge as economic pressures, societal changes and changes in patterns of giving combine to offer a landscape where funding and support is scarce. The Charity Commission's latest Economic Survey of Charities (March 2009) illustrates clearly the deepening impact of the recession on charities by finding that 64% of charities with an annual income of over £1m are concerned that the downturn is going to affect future work. So it looks as if the downturn will be around for a while yet. So how are Not for Profit organisations expected to compete? As funds become scarcer and the demand for many charities' services increases, ensuring that your organisation has an effective CRM strategy and solution will be pivotal to its effectiveness during difficult times. Using a CRM solution in tandem with your supporter acquisition and retention strategy will enable your fundraisers to effectively target current and potential supporters, as well as allowing them to keep track of beneficiaries, or providing a value-for-money service to your members. An effective CRM solution will also offer efficiency savings across your organisation. However, making the leap to a new CRM system is not always a cheap or easy task, so it is essential to ensure the new system will provide sufficient benefits to justify the outlay of valuable funds. Working with Microsoft Solutions in your SectorCIBER Not for Profit solutions have been designed to meet the business needs of Not for Profit organisations. CIBER has vast experience of working with Charities, Associations and Public Sector organisations. Working in partnership with Microsoft, we are leading the way with innovative technology applications that are helping these organisations collaborate and manage relationships with supporters, partners and customers more effectively. By joining up information systems across their business, a single view can be gained of each supporter or donor relationship, enabling departments to understand their supporters better and target their services more accurately. CIBER believes that by developing an integrated approach to the management of your supporter information, you can gain the ability to unite information from multiple sources, provide the ability to target and interact with supporters and other corporate partners on a much more personal basis and promote initiatives, facilities and products more effectively to them. An Integrated and Choice of Approach from CIBERCIBER UK has been an author and implementer of highly successful customer interaction solutions since 1996. CIBER was also Microsoft’s leading partner for Microsoft Dynamics CRM in 2008 and continues to lead the way with this solution. CIBER has vast experience of working and delivering solutions to a number of leading charities and NFP organisations including British Red Cross, Oxfam and Samaritans amongst many others. CIBER is a major provider of IT solutions in the UK. As a Microsoft Gold Partner, CIBER develops applications to make use of the latest Microsoft technologies and maintains a close working relationship with Microsoft, carrying the highest standards of accreditation possible. This means that our customers in the Not for Profit community can be sure that they are using some of the most advanced and functional business applications available to them and that these have been developed and tested to the highest levels. CIBER can now offer you the choice of two leading software solutions designed to meet the needs of the 21st Century Not for Profit organisation. |
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