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Build Competitive Advantage with Sage 1000 for Service Management – CIBER Customer Event

Sage 1000 v 2.3

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March 17th 2010 — CIBER Hinckley (See Map)
September 15th 2010 — CIBER Barnsley (See Map)

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9594

Ensuring efficient coordination and tailored management of office and field operations has always proved difficult. Join us and learn how Sage 1000 for Service Management can give you and your organisation the tools you need to raise your performance in the office and out in the field. Empower real –time information access and exchange between field representatives, technicians, office based accounting and sales personnel.

Improve your operation with Sage 1000 - putting you in complete control of field purchasing, service level agreements, and warranties as well as preventive maintenance. Capture relevant information about customers, service activities, work sites and equipment.

See how empowering your customer base with clear, concise information and service order visibility via Customer self –service portals leads to improved customer satisfaction levels helping to ensure repeat business.

Learn firsthand how Sage 1000 can help your organisation reduce the time between receipt of a service call or request to job completion and billing. Through field management and workflow automation you can save time by quickly analysing personnel and resource availability assigning tasks to the best placed field operative based on skill sets and experience, ensuring a quick resolution to customer requirements.

We know that a morning of your time is precious. So we’ll make it worthwhile by demonstrating how this time can be repaid many times over through staff working more consistently and managers taking better decisions thanks to more accurate information.

Attend and see

How to Integrate and streamline Field Service Operations
Improve end to end business integration
How to reduce sale cycle times and improve order and forecast accuracy
Empower your customers via Self-Service Portals building customer loyalty
Get the right person on the right job first time
Reduce response times to enhance customer satisfaction
Improve personnel management, resource scheduling and timekeeping
Optimise your processes and resources
How to manage complex contracts and assets

Agenda

9.00am – 9.30am
Registration and Coffee

9.30. am – 12.30pm
Focus on Service Management solution using Sage 1000.
Engineer Management,
Customer Self Service Portal,
SLA monitoring,
Workflow Escalation,
Service Cost Capture
Q and A

12.30pm
Close and Lunch