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The Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service.

Working with CIBER UK, they implemented a contact centre solution based on Microsoft Dynamics® CRM, which easily interoperated with back-office systems. The investment paid for itself within 12 months, and the council continues to use the application’s xRM development platform to help deliver more efficient, innovative services to citizens. 

Kingston expect to save £5 million over the next 3 years with the solution.

 

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