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The Local and Regional Government Strategic Technology Forum

Delivering Business Transformation and Efficiency Savings from a Strategic Microsoft IT Framework

Featuring London Borough of Barking & Dagenham, North Somerset Council, Microsoft and CIBER

October 6th 2010
Institute of Directors, London

Confirmed Speakers

• Katherine Maddock-Lyon, Customer Services and Transformation Director - London Borough of Barking & Dagenham,
• Daniel Forgham, Principal Business Analyst, Business Improvement Team - North Somerset Council,
• James Foster , Strategic Policy Development Manager - North Somerset Council,
• John Fawcett, Public Sector Business Manager - CIBER UK
• (full speaker line up to be announced shortly)

Where to Now?

With budget cuts and efficiency savings continuing to be the key priorities of the current Government’s Agenda, Local Government find themselves in the position of having to deliver a great deal more with a great deal less. Initiatives such as Putting the Frontline First, Transformational Government agenda and the Gershon report has required councils across the country to examine how services can be further improved and real tangible productivity, efficiency and cost savings realised. This is no mean task and technology alone does not guarantee success. 

Today’s citizens are demanding public services that are responsive to their needs and driven by them. At the same time new technology provides the means to deliver public services in a way that maintains their quality but brings down their cost.

As the Public Sector Microsoft Dynamics Partner of the Year for 2010, CIBER has responded to these challenges by partnering with Microsoft to create solutions that put your citizens at the heart of your organisation. Utilising technology solutions such as the CIBER LRG solution and the Citizen Service Platform from Microsoft, we are helping local authorities reduce cost, be more efficient and responsive to citizens, to meet the needs of the Transformation Agenda and beyond.  The new efficiency mantra is doing more with less!

Hear from peers in your Industry

Join us at this free event where you’ll meet with peers from your sector who are using our solutions.  Learn via customer presentations how they are using our solutions to deliver efficiencies and as well as delivering the joined up services and departmental processes that give their employees a single view of their citizen relationships uniting information from multiple touch points such as telephone, email, kiosks and web portals to resolve citizen issues as early as possible.

See what the latest technology can do for you

Microsoft Gold Partner CIBER UK and Microsoft will discuss and demonstrate the latest technology and solutions for your industry.  Via customer presentations from Barking & Dagenham and North Somerset, they will show how customer service efficiencies can be delivered via technology helping to unify citizen data and provide employees with a holistic view of each citizen relationship.  We’ll demonstrate how your organisation can easily access and utilize citizen information to facilitate more effective communication, services and segmentation, and how with an integrated Microsoft framework you can help streamline processes to improve efficiency, enhance the citizen experience, and ensure transparency of delivery and compliance at the same time.  We will look at ways in which local government organisations can “work smarter” to reduce costs and increase productivity, in the current climate of budget cuts and delivery targets.

Register now and learn how to do more with less

Don’t miss this opportunity to learn how your organisation can leverage Microsoft Dynamics technology to meet your industry challenges and targets such as the Operational Efficiency Programme!  Explore technology innovations from Microsoft and CIBER that ensure your future IT solutions deliver a better, more citizen-centric service, whilst achieving cost and efficiency savings helping you meet your priorities enabling you to rise to the challenge of Citizen Engagement. 

Agenda