SAP CRM Webinar
19th and 26th June 2008
10-10.30am
Book Your Place 
Agenda
The series of webinars are ideal for prospective customers evaluating CRM solutions and will show the wide variety of features and benefits of the NEW SAP CRM software.
Welcome & Introduction
The Marketing Portal
SAP CRM provides a central marketing platform that allows you to analyse, plan, develop, and execute all marketing activities through all customer interaction points. This software demonstration will show how to deliver differentiated, consistent and relevant customer experiences; Integration capabilities with other systems to provide a 360˚ view of the customer; SAP CRM’s advanced reporting and analytics that can evaluate the profitability of marketing programmes.
Optimising the Sales Process
Maximise revenue at every selling opportunity by turning insight into action and acquire, grow and retain profitable relationships. See how SAP CRM can help by empowering your sales team with the tools and information necessary to plan and analyse sales execution throughout the entire sales cycle. We’ll demonstrate how sales professionals can provide greater pipeline visibility and accuracy, and show you the new features that enable sales people to run “what if" scenarios on up-coming deals.
Differentiating with Service Excellence
Let’s face it - in this era of globalisation and standardisation, most products and services are becoming commoditised. Because it’s down to the customer’s perception of your company that generates an image of its brand and eventually determines its success or failure, providing a consistently high level of customer service can be the differentiator. Discover how SAP CRM can leverage appropriate resources to reduce service costs and increase customer satisfaction/retention by resolving customer problems at first contact.
Q&A
Stay ON-LINE for sessions with our consultants and product experts.
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