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The Challenge........are you ready?
There have been few times when the business of insurance and financial services has been as challenging as it is now. Relentless business pressure, immovable regulation and intense market scrutiny means that underwriters, brokers and financial service managers must act.
Competition continues to increase as banks and brokers add insurance products to their portfolio, and likewise, insurance organisations add broader and wider financial offerings to their customers.
Industry consolidation has reduced the number of players in the market but deepened the capabilities of those remaining, making it more important than ever for firms to differentiate themselves in the market. As companies merge, there is a critical need to integrate data from disparate sources and systems.
Historically, companies have thrown money at technology to deliver solutions but there have been many horror stories so directors are rightly cautious. To be competitive today, companies must meet the expectations of both their customers, who expect constantly improving levels of customer service, and their stockholders, who expect bottom and top line results.
Improving operational efficiencies, customer retention and acquisition can quickly deliver long-term return on investment (ROI), and can have a profound effect on organisation's bottom line.
The Events
These events will demonstrate how Microsoft and their preferred partner for Insurance and Financial Services, CIBER UK, are working closely with leading insurance companies, many of whom are in the London Market. Guy Dickerson, Head of Insurance at Microsoft, will discuss how Microsoft and their innovative technology applications are helping these organisations collaborate and manage relationships with partners and customers more effectively. CIBER and Microsoft will share with you their considerable experiences and expertise in relation to work they have carried out in this sector as well as the wider Financial Services marketplace.
The forums have also been designed to enable Endsleigh Insurance to share their knowledge and experiences on how to improve and provide a fully integrated CRM framework ensuring that your organisation is fully 'joined-up'. By joining up information systems across your business, Endsleigh Insurance will show you how a single view can be gained of each customer or supplier relationship, enabling departments to understand their customers better and target their services more accurately.
Speakers Include:
Rebecca Smith, Business Project Manager - Endsleigh Insurance
Guy Dickerson, Head of Insurance - Microsoft
Rizwan Khan, Senior Consultant - CIBER UK
London Underwriting Centre, London — 4.45pm - 6.45pm (including
drinks and canapés)
Microsoft Offices, Edinburgh — TBD
Who should attend and why?
We invite you to join other senior executives (MD, FD, IT Directors) from other financial services and insurance organisations that share similar issues. The event is aimed at organisations that seek to improve profitability, efficiency and customer service, and adapt more quickly to changing business conditions.
CIBER and Microsoft will put into context how we can deliver a completely integrated suite of solutions supported by customer case examples to illustrate how organisations are succeeding with this framework.
Delegates will be able to examine the effects of:
- What CRM means to an organisation
- Extending your Relationship Management Processes throughout the organisation
- Affiliate and Introducer based tracking
- FSA compliancy
- Generating a return on Investment through increased efficiency and improved service levels
- A fully integrated CRM solution as opposed to a point solution
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