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Serving the Citizen Efficiently through Multi-access Channels24 April 2007, Cheltenham Race CourseJoining up services around the citizens' needs will mean breaking down organisational barriers, working in new ways and investing in new technologies. This conference will explore through case studies and expert input:
CIBER will be on hand in the exhibition area to explain how they have developed solutions in partnership with Microsoft to meet the needs of the citizen and the organisation. Departmental applications may have been acquired or developed to meet the needs of specific business functions. The challenge now is how to integrate these systems, to share the information they contain, to the degree required by your CRM strategy. CIBER and Microsoft have the tools and technologies which can help with integration, as well as collaboration, even if you have already selected or implemented an alternative CRM application. CIBER has worked with many local authorities and government departments to deliver a range of solutions from e-Pay solutions using Microsoft Commerce Server and Freedom of Information solutions utilising Microsoft Sharepoint Server at Royal Borough of Kingston, to system integration solutions with Microsoft BizTalk Server at Derby City Council and Basingstoke and Deane Borough Council. CIBER has also delivered CRM solutions at States of Jersey and Derby City Council. CIBER UK has the experience and expertise to help make best use of these functional technologies to deliver business benefits with a rapid return on investment. Click here for more about the event |
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