CIBER ASSIST Overview
Your Global Partner For Sap Consulting, Implementation
And Full Lifecycle Support
CIBER ASSIST represents a catalyst for change, encompassing a new
approach to SAP project implementation and support. Our unique approach
is based on pre-packaged solutions and services that are delivered
by proven, structured methodologies. As a result, customers benefit
from complete transparency, ensuring a managed scope & budget,
set timeline and safe delivery.
From our industry knowledge and experience, we have listened to
and acted upon the needs of our customers, to create a flexible
model that encompasses our “All-in-One” philosophy that
not only provides templated, packaged delivery mechanisms, but ensures
we partner with you on your terms. In addition, the focus has shifted
from service day deliverables to a new value concept.
CIBER ASSIST is designed to provide the help, support and guidance
to deliver business benefits, reduce inefficiencies and costs associated
with your IT infrastructure, and align IT decisions and operations
with overall business strategy.
CIBER’s Customer Services Teams, Technical Teams, Business
Services, SAP Consultants and Implementation Teams are a focal part
of CIBER ASSIST.
CIBER ASSIST currently comprises:
On-Demand
On-Demand provides customer access to the dedicated CIBER ASSIST
Contact Centre. The SAP aware customer-interface will advise and
guide a customer out of frustration and effectively manage your
request. The operative will investigate the appropriate service
and advise the best course of action.
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Support & Maintenance
Support & Maintenance represents the base level of the SAP
Support Agreement. This standard programme is a pre-requisite for
customers running SAP software.
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SAP Consulting
CIBER’s SAP Consulting Services provides an efficient booking,
billing and delivery mechanism that encompasses Project Management
and Account Management for any size of consulting requirement. Project
engagement is deployed via a pre-packaged philosophy; The project
scope is agreed, right from the start, with contained service deliverables,
known costs and known timeframes, all delivered by a proven approach.
The service is based on the deployment of SAP experienced consultants
to expand the scope of your existing solution.
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CIBER i-APPS
Developed by CIBER, i-App solutions and services extend your current
SAP solution capabilities to offer cross-solution and cross-industry
functionality. The ‘All-in-One’ approach ensures stability
and best practice underpin the project delivery with software optimised
for your specific needs, including faster implementation times,
superior performance and improved risk management. CIBER is increasing
its library of “off-the-shelf” applications and services.
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Enterprise Services Architecture Adoption
Enterprise Services Architecture provides a blueprint for services-based,
enterprise scale business solutions that are adaptable, flexible
and open. Enterprise Services Architecture takes the concept of
Service-Oriented Architecture to a new level by transforming Web
Services into Enterprise Services. This important new approach will
help organisations make their IT operations leaner, more responsive
and more easily adaptive to enterprise solutions.
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VISION
A free service that sets out a ‘road map’ for your
organisation that brings you up-to-speed with SAP developments,
SAP’s environment, new releases and future plans. A close
alignment with SAP’s solution strategy will add immense value
to your organisation and allow you to benefit from the advancements
of SAP’s extensive Research & Development.
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Managed Services
CIBER’s Managed Services comprises a number of offerings,
ranging from entry level Health Check Services through to Remote
Facilities Management, Outsourcing and fully Hosted Solutions -
all designed to help you lower the cost of ownership and optimise
system performance, with the highest levels of security.
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Microsoft Integration
CIBER UK is a Microsoft Gold Partner and an industry expert in
the design and development of innovative systems using Microsoft’s
Technology, encompassing operating systems, server technologies,
tools and languages.
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