On-Demand

In today's competitive marketplace, there's no room for costly, inflexible IT solutions. The software that supports your business must deliver on its promises to reduce cost and risk, support strategies to capitalise on market dynamics and return value quickly.

The On-Demand service provides an intelligent point of contact into CIBER for all enquiries and requests for services relating to the SAP product line. Under the On-Demand service, your initial request will be owned and managed directly by an SAP aware Service Co-ordinator who will log your request.

The Service Co-ordinator will investigate the appropriate service and advise the best course of action, in addition to assigning you to the correct Resource Centre within CIBER. (ie. Support Incident Handling, Consultancy Quotation, Account Management.)

CIBER will provide:

• A point of contact to process all SAP service requests
• Advice on suitable services
• Pro-active management of service requests within CIBER UK
• 100% ownership of your problem/request