Customer Support

Your priority is running your business, our priority is making sure you can

Once your system is up and running, you need to be able to rely on it. Nothing is more important than making sure that it stays available to you day in day out. That's why we invest so significantly in our customer support services.

Our customer service teams and support systems are available to help with any aspect of the solution. You can contact us by e-mail, phone or fax, secure in the knowledge that our carefully managed systems will track and progress your query to a satisfactory conclusion.

Recognising the way people work today is also important and that is why we have invested heavily in our own IT infrastructure, providing technology which will give you even greater levels of support and added value in the future.

This includes web based access to our support systems enabling you to log and progress any enquiries, bulletin boards to share problems and ideas with other users, and knowledge-base systems which support self-help and self-service solutions. All of these services are aimed at making sure that you continue to get the maximum return from your investment.

Web based support systems:

• Preventative maintenance programmes
• System optimisation services
• Application and system support
• Web-enabled support services
• Knowledge-bases and self-service
• Application service provision
• Hosted and managed services